Mr. Johnson: Can you tell me, Ms. Smith, about the training programs you initiated this year?
Ms. Smith: We ran a call center training service and language program to ensure that our customer service representatives are well trained.
Mr. Johnson: What’s the result?
Ms. Smith: We directly attribute an increase in our customer service feedback of 50% to the increase in language skills and training that our employees have received.
Mr. Johnson: That seems very impressive. Good work!
Ms. Smith: Thank you, but I cannot take all the credit. Our employees have all worked very hard to increase their productivity level.